Frequently Asked Questions

At Casino.in, we review and rate the best online casinos, casino software providers, online casino games, banking providers, bonuses, sports books and more, so that online casino players in India don’t have to. We wanted to create a space where online gamblers in India could find everything they needed to know about gambling, all in one place, and thanks to our team our experts, we did exactly that.

We know that there’s a lot of choice out there, and that it can be overwhelming. Not to mention it’s not always easy to spot hackers. With our advice, you can play at the best online casinos in the industry, get the most for your money, and stay safe whilst enjoying the best casino games the industry has to offer.

We collate all the information we find, share our experiences, and report everything here, so that online casino players In India can enjoy gambling online safely. So, whether you’re a newbie or a regular gambler in the gaming industry, this site is full of useful, tailored information, specifically for our Indian audience.

Absolutely! As well as testing and rating the best online casinos in the industry, we review casino games, software providers, banking provider, and share expert tips on strategy so that all online casino players can minimize losses. We also assess casino bonuses, promotions and explain sports betting odds, too, so that players from all walks of life can enjoy gambling in India online.

Player interest is at the core of Casino.in, and everything we’ve built on the site centres around guaranteeing player privacy and safety. All casinos we recommend are fully licensed, regulated and are eCOGRA - or equivalently verified, use SSL encryption software to protect data, and adhere to local gambling laws in their jurisdiction. We test everything ourselves, and only recommend the very best of the best, to ensure that casino players in India can enjoy gambling without any fear.

Every online casino we recommend will have its own designated customer service team, available via email, phone or instant chat. If you have an issue with a casino, always reach out to that casino first. If you’re unable to do so, or would like to report an online casino, feel free to contact our team. We’re always here to help.

We love hearing from our readers and our support team is available 24/7 to answer any questions, queries or suggestions you may have. Whether you’re looking for something specific or want to share feedback about something on our site, you can get in touch any time via our contact us page.

As many as you fancy, there’s no limit! We just recommend you stay safe and only play at trusted casino sites. The more you play at the more chances you have of maxing out your bonuses!

There are so many online casinos to choose from that it can be hard to find the perfect site for you. To help you, we spent hours researching and testing every online casino in the industry, to draw up the pros and cons and help you find the best online casino for you. Check out our free unbiased casino reviews. If you want to find your own though, make sure you check the small print about bonuses, and that the casino is a secure site that you can trust.

All internet-enabled devices with a web browser will allow you to gamble online, including laptops, tablets and smart phones. Some online casino games will require you to download special software, but most plays in India prefer to use the no download option.

Normally the site you’re trying to log into will have a ‘forgotten password’ feature. Click this link and follow their instructions. If you have access to the email account, it should be easy enough to recover.

At most of our top sites there’s the option to play for free or with money. It’s a great idea to use your welcome bonus to accumulate wins when you first start.

The convenience of it all! No more dressing up and squashing in with all the other people breathing and coughing on you. Now you get to play from the comfort of your own home at any time of day.

To play free online casino games, you just need to ensure you’re the legal age and have access to the website. If you want to play casino games for real money, you’ll also need to sign up to or register an account at an online casino and make a deposit using use one of the accepted banking methods.

All welcome bonuses have wagering requirements, so be sure to read the terms and conditions before you claim.

Provided you’ve met the play-through requirements of the casino you’re using, you’ll be able to withdraw bonus money. Some online casinos will have a wagering requirement, whereas others will impose a time limit. Always check the requirements thoroughly before playing.

Yes. Every casino will have a limit on how much you can withdraw. These will vary between casinos and may be daily, weekly, monthly, or yearly. If you’re a high roller some casinos will offer higher limits to encourage play.

Most online casinos offer multiple withdraw options. Which methods they offer depends entirely on the casino you choose. Generally, most banking methods are accepted, and popular banking methods in India include Visa, MasterCard, Neosurf, Skrill and Neteller. Most casinos won’t allow you to use different methods for depositing and withdrawing, so make sure you read up on their policy before opening your virtual wallet.

The best thing about online casino games is the variety. Just like in a land-based casino you play live dealer table games, like blackjack, baccarat, poker, and slots. You can also bet on sports and play lottery and bingo style games.

Progressives jackpots are a network of slots machines that all contribute to one big jackpot. Each time a player plays on a machine in the network, a portion of their bet is reserved and applied to the progressive jackpot. Progressive jackpots start at a minimum amount and continue to build until they’re won.

Also known as a ‘playthrough’ or ‘wagering requirement’. It refers to the number of times you have to play before you can get hold of the winnings on your bonus.

The pay-out percentage will give you the best idea of how likely you are to win. It’s the calculation that considers how much money the casino pays out against the amount players put in. In the online world, 95% and above is considered good, whereas at a land-based casino it’s more like 70%! You’ll always be able to see the pay-out percentage of an online casino as they’re required by law to tell you.

Slot machines are firm favourites for this but as it’s all down to luck and no strategy, there’s no way of affecting the outcome. You could win really big, or walk away with lighter pockets (figuratively speaking, that is). Roulette and blackjack are considered good ways to win money especially if you pick up a few tips and tricks to help you on your way.

Yes. For each game there are minimum and maximum betting amounts, and these will vary according to what and where you play. The reason for upper limits is to protect casinos from losing too much. If a high roller bets massive amounts in the most profitable game and wins, the casinos stand to lose.

This is a much more immersive way to play as you can see and hear the action. You’ll need a camera on the device you’re using, an audio card and a really strong internet connection. The whole game is experienced in real time and you can speak to other players and the dealer.

RNG stands for random number generator and they’re very important in the online casino industry. They ensure that no game is rigged against the player, which could prevent you from winning. With RNGs you can play safe knowing that the number sequences are totally random, and that the game is therefore fair.

In research carried out, these games came out on top for carrying the best odds of winning at the top online casinos: blackjack, baccarat, roulette, craps.

This is really growing in popularity at online casinos as it allows you to have the land-casino experience from the comfort of your own home. It enables a broadcast of live casino games straight to your device where it’s run by real dealers, playing at real tables.

No. You can only see the dealer, but they can’t see you. As for the other players, they’re only represented on screen by their name.

A rogue casino, aka a blacklisted casino, is a casino with a bad reputation, known to cheat and scam online casino players out of their money. As such, rogue casinos are casinos that that we recommend you avoid. Always research online casinos and read through our unbiased casino reviews, to ensure that casino you’re playing at is safe, secure, and reliable.

Not exactly. Whilst you don’t pay directly for them, you do have to deposit a certain amount of money in order to use free spins, e.g. deposit 3000 INR, get 200 free spins.

A no deposit bonus is a great bonus, as it requires no monetary deposit to claim. With this ‘free money’ you can play any of your favourite casino games online, but it’s important to read all the terms and conditions to ensure that the offer isn’t too good to be true. It isn’t always the case, but some ‘no bonus’ offers have hidden wagering requirements, so it’s better to be prepared and read ahead, to avoid any surprises.

Every casino is different, but most online casino players are automatically enrolled in a casino loyalty scheme the moment they sign up. As you play for cash more, you’ll work your way up the system. You usually start in bronze and have the chance to progress up to gold or platinum. The higher you go, the better the prizes and rewards. It’s like life, the more you put in, the more you get out. For every real money game you play, you’ll get points, and these will bump you up the program.

Rewards you can get depend upon where in the tiered system you are. If, for example, you’re a bronze player you can expect free spins or tokens. At the top, however, you can win amazing prizes like luxury holidays and invitations to exclusive tournaments.

Wagering requirements are the terms and conditions imposed by casinos upon their bonuses in order for you to withdraw your winnings. This might be in the form of a time limit in which you have to play, or a minimum amount of money you need to deposit.

There are a lot of reasons to play at online casinos rather than land-based casinos, but which is better depends entirely on the player’s preference. Online casino fans often choose this method due to convenience – being able to play all of their favourite games on the go, or at home. Not only that, but it’s much quicker than playing at a land casino. The games renew much faster giving you more chance to win more cash. You can play with people around the world and withdraw your cash instantly. Not only that but you’ll gain access to more bonuses and promotions, and at some online casinos you’ll also gain access to the loyalty scheme.

Most online casinos will allow you to use a welcome bonus to place your first bet, but minimum requirements can be as little as 700 Rupees. This, of course, depends on the game and the casino you choose, but all the casinos we recommend offer competitive deposit offers.

This depends on the country in which you’re playing. In India your winnings are taxed at a rate of 30% plus a surcharge of 10% on top of that, but not all states permit gambling in India, so always look at the gambling laws before you play. If you win money outside of India, then the country in which you play will apply their tax rates where applicable.

If you’re playing at one of our reputable online casinos, they will be licensed, verified and have the eCOGRA seal of approval, meaning that regardless of your deposit method, your details will remain safe. Deposit options that are widely used and regarded as safe and reliable include e-wallets e.g. Skrill, bank or wire transfers, and pre-paid cards eg. Paysafecard.

This depends on where you play as each site has its own rules and protocol. Always check with them before you play so you know exactly where you stand.

Again, it really needs to be looked at on an individual basis. Some casinos will let you withdraw your money without any fees, but others will charge. Definitely worth checking that out before you sign up with a casino.

There is usually a minimum amount that the casino sets for you to deposit, but regarding a maximum this is usually something you can impose upon yourself. Some people, for example, set themselves a limit of 35,000 Rupees per week. Doing this can help you keep a track on what you're spending and prevent a gambling addiction.

Most online casinos will offer a choice of currencies to use when you play, but it all depends on the casino you choose. The most common currencies to gamble with are the US dollar (USD), Sterling (GBP), Euro (EUR), Canadian Dollar (CAD), and the Australian Dollar (AUD), but some online casinos we recommend will cater to Rupee players too.

At a reputable casino, yes, it’s safe to deposit money. All reputable casinos are licensed and use 128-bit encryption, so that you know as casino player you’re in safe hands. If you’re still concerned though you can always use banking methods that keep your personal details anonymous, such as prepaid card or e-wallet.

In general, we’d always recommend reading as many casino reviews as possible, keep an eye out for blacklisted casinos, and avoid sites that don’t provide the appropriate certification.

Also known as wagering requirements, are the bonus terms and conditions imposed by casinos, in order for players to withdraw their winnings. This might be in the form of a time limit in which you have to play, or a minimum amount of money you need to deposit before you can withdraw your winnings.

Gambler’s fallacy is where the gambler believes in outside forces playing a part in the outcome of a game. For example, if in a game of roulette, the ball has landed on the black three consecutive times, and a player believes that this means it has to land on red next – this is gamblers fallacy. There’s no scientific evidence to support the claim.

It’s difficult to self-assess if you’re addicted to gambling, but some signs including; lying about how often you play, spending more than you can afford, thinking about gambling 24/7, and taking time off work to play. If think you, or someone you know might have a gambling addiction, find more about the problem and how to get help in India, in our free online guide to responsible gambling.

Absolutely. There’s a lot of help available for problem gamblers around the world, and we’d always recommend you seek help if you feel you have a gambling problem. In India, Gamblers Anonymous is a popular service, but there are numerous methods to tackle problem gambling in India. Read more to find out what method is best for you.

If you’re playing with an accredited and reputable site, then yes, your personal data is safe. All the online casinos we recommend are officially licensed and provide an air-tight security policy to put players first. A good way to be sure that the online casino you’re using is safe, is to look for their licensing certificate and check the reviews of other players. Online casinos that’ve been around a while will have lots of positive feedback, and the best recommended casinos will also have plenty of unbiased reviews.

Technically it is possible to cheat at online games, but with RNGs and the increase in security measures it’s very difficult, and not something we would ever recommend players to do. If caught, the casino will immediately freeze your account and you could be subject to police investigation.

Online gambling fraud is, sadly, fairly common. There are ways you can reduce your chances of attack. First, ensure you’re playing at a reputable site. All our recommended casinos are carefully vetted, independently regulated, eCOGRA certified and equivalent, ensuring that they put their players’ interests first.

It goes without saying but always use strong passwords when first signing up to a site, and if you’re playing on a public computer it’s especially important to log out when you’ve finished playing. Go through the terms and conditions carefully and arm your computer with anti-virus software.

Gambling can be addictive, but it entirely depends on the person. Problem gambling can affect anyone and is a very serious condition, which is why we always recommend players to gamble responsibly and seek help if it starts to affect their day to day lives. If you, or someone you know is affected by gambling, always reach out to someone for help. If you’re unsure of what help is available, or how to recognise the signs, check out our full guide to responsible gambling to learn more.

As long as your phone supports fast graphics, sound, and can sustain a strong internet connection, you’ll be able to play casino games on your mobile without any problems. Of course, the more recent your phone, the more likely it is to support the games to their top quality, but it’s not the be all and end all.

A downloadable client, or casino client, is software from the casino you can install on your computer to make playing quicker and more accessible. It will take up space in your storage but means you can play ad-free and you’ll get exclusive bonuses. It’s safer too as if you lose connection when playing on their site, you’ll lose the game too.

Yep. Provided the country of your chosen site deems gambling online legal then you can play on any browser, such as Chrome, Firefox, and Safari.

All electronic devices will offer a great gaming experience, but the best device will depend on your individual preference. Most mobiles will feature apps that allow you to play casino games on the go, and typically, Androids and iPhones tend to offer more choice than Blackberry and Window devices.

Tablets, such as Samsung Galaxy or Apple iPads are great as their large screens give you the option to play with touch screen interactively. Although, not all tablets can access internet without Wi-Fi, so you’re not always guaranteed to be able to play casino games on the go.

In order to play casino games online, you will need to be connected to the internet via Wi-Fi or using your data. Some games including live dealer games do require a lot of data, so we would always recommend playing over Wi-Fi. If that’s not possible, just keep an eye on your data as you play.